COVID-19 coronavirus: information for our customers
Unless otherwise advised, our events are taking place as scheduled.
Our current status with regard to the COVID-19 virus remains unchanged: the health and safety of our exhibitors, visitors and staff is our number one priority.
We strongly urge our exhibitors and visitors to refer to the guidelines and protocols as suggested by the WHO www.who.int and local /national public health authorities to contain and mitigate against any further spread of the virus.
If you have any concerns that you may get caught up in an inbound or outbound quarantine, or are feeling unwell, you may want to reconsider your attendance at the event.
We are following local and national public health closely. Dependant on local and national health guidelines and locations of our events, measures typically include:
- Public Health messaging displayed and shared pre and during event
- Strengthened hygiene, sanitization, availability of disinfectants
- Strengthened medical support
Customers who wish to participate in our events and who are not impacted by travel restrictions are free to do so. Travel advice and entry guidelines varies from country to country. Our event attendees are encouraged to check the latest travel advice and entry guidelines for the country to which they wish to travel before making arrangements. Several countries have imposed travel restrictions to and from mainland China.
We are monitoring the situation very closely and will follow up with customers as the situation develops. If you have any specific event questions, please contact your customer service team.
The World Health Organisation’s standard recommendations for the general public to reduce exposure to and transmission of a range of illnesses are as follows, which include hand and respiratory hygiene, and safe food practices:
Wash your hands frequently
Wash your hands frequently with soap and water or use an alcohol-based hand rub if your hands are not visibly dirty.
Why? Washing your hands with soap and water or using alcohol-based hand rub eliminates the virus if it is on your hands.
Practice respiratory hygiene
When coughing and sneezing, cover mouth and nose with flexed elbow or tissue – discard tissue immediately into a closed bin and clean your hands with alcohol-based hand rub or soap and water.
Why? Covering your mouth and nose when coughing and sneezing prevent the spread of germs and viruses. If you sneeze or cough into your hands, you may contaminate objects or people that you touch.
Maintain social distancing
Maintain at least 1 metre (3 feet) distance between yourself and other people, particularly those who are coughing, sneezing and have a fever.
Why? When someone who is infected with a respiratory disease, like COVID-19, coughs or sneezes they project small droplets containing the virus. If you are too close, you can breathe in the virus.
Avoid touching eyes, nose and mouth
Why? Hands touch many surfaces which can be contaminated with the virus. If you touch your eyes, nose or mouth with your contaminated hands, you can transfer the virus from the surface to yourself.
If you have fever, cough and or difficulty breathing, seek medical care early
Tell your health care provider if you have travelled in an area in China where COVID-19 has been reported, or if you have been in close contact with someone with who has travelled from China and has respiratory symptoms.
Why? Whenever you have fever, cough and difficulty breathing it’s important to seek medical attention promptly as this may be due to a respiratory infection or other serious condition. Respiratory symptoms with fever can have a range of causes, and depending on your personal travel history and circumstances, COVID19 could be one of them.
If you have mild respiratory symptoms and no travel history to or within China
If you have mild respiratory symptoms and no travel history to or within China, carefully practice basic respiratory and hand hygiene and stay home until you are recovered, if possible.
As a general precaution, practice general hygiene measures when visiting live animal markets, wet markets or animal product markets
Ensure regular hand washing with soap and potable water after touching animals and animal products; avoid touching eyes, nose or mouth with hands; and avoid contact with sick animals or spoiled animal products. Strictly avoid any contact with other animals in the market (e.g., stray cats and dogs, rodents, birds, bats). Avoid contact with potentially contaminated animal waste or fluids on the soil or structures of shops and market facilities.
Avoid consumption of raw or undercooked animal products
Handle raw meat, milk or animal organs with care, to avoid cross-contamination with uncooked foods, as per good food safety practices.
For more information, please call:
The Americas: +1 937 865 1114
Australia: +61 280473507
Brazil: +55 2139709225
Germany: +49 6950504299
Hong Kong: +85 229651444
India: +91 1244774442
Korea: +82 267143166
New Zealand: +64 936895442
Singapore: +65 66751674
Taiwan: +886 225225957
UK: +44 1865 853388